Received Digital Blog

Read articles written by our team of inbound mail experts.

Product
From small private colleges to large public universities and government mail centers, organizations across the country modernized their mailroom operations by adopting Received Digital in 2025. We’ve compiled a list of the most impactful themes that emerged across this year’s customer success stories.
Case Study
Facing the challenges of a manual, paper-based workflow, Calhoun Community College transformed its package tracking operations with Received Digital. Intelligent, image-based receiving replaced handwritten logs, improved chain-of-custody, and created a fast, searchable audit trail. The result is saved time, increased accuracy, and better service to faculty across campus.
Case Study
UW–Green Bay recently made a significant upgrade to its mailroom operations with Received Digital, gaining complete accountability and proof of delivery for every inbound package. What was once an untracked operation is now an efficient, transparent system powered by simple image capture and automation.
Case Study
The City of Albuquerque's mailroom modernized the way they track and manage inbound items by implementing Received Digital. The solution replaced manual data entry in Excel with automated logging, instant notifications to recipients, and digital signatures, reducing daily processing time from 4–5 hours to just 1–2 hours.
Education
When it comes to tracking inbound items, letter mail is often overlooked in mail centers. Yet the hidden costs of neglecting it are significant. From wasted staff time to unclaimed deliveries, this article explores why tracking every piece matters and how modern tools make it achievable.
Education
The process for logging inbound packages with a traditional tracking solution requires hundreds of clicks and multiple hours each day. Fortunately, modern technology and advanced image recognition can cut intake processing by up to 80% by reducing the effort to log a package to a single click. The result is reduced errors, saved time, and improved recipient satisfaction.
Product
Received Digital 5.1.0 puts more control than ever into the hands of your mail center to shape and customize notifications, ensuring they match your workflows, your voice, and your brand. Read on for a summary of everything you’ll find on the new Notification Templates page in Received Digital.
Education
We’ve compiled a list of the top ten reasons your mail center should track 100% of inbound items—not just packages. Learn how today’s technology has changed the game by enabling full visibility that improves service to recipients, reduces inquiries, and boosts operational efficiency.
Case Study
Faced with unreliable delivery records that caused inaccuracies in package handling, UW–River Falls mailroom supervisor Matt Quade turned to Received Digital. The switch brought image-based records, automated recipient assignment, and customizable notifications—dramatically improving accuracy, efficiency, and confidence in the university’s package handling process.
Education
In Part 3 of our Mail Center Excellence series, we explore the how—the practical strategies, tools, and mindsets that enable mail centers to operate with excellence. Learn how modern mail centers can operate with agility, elevate the recipient experience, and achieve scalable, sustainable excellence.
Case Study
After recognizing the inefficiencies of a manual package tracking system, Pacific University’s mailroom—led by Nicolaus Gray—modernized with Received Digital. The solution eliminated handwritten papers, boosted efficiency, and provided digital notifications and proof of pickup, transforming campus mailroom operations with greater accountability.
Product
As we gear up for NPF 2025, we're excited to reveal some details about new automation features coming to Received Digital. Learn about updates coming to the core imaging process for more efficiency, and get a first look at a fully automated, high-speed capture method leveraging mail equipment.

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