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Track critical communications seamlessly

Manage inbound and interdepartmental mail and packages more efficiently, and give recipients complete visibility into their items

Person delivering packages at government building

Today's challenge

Many government institutions face challenges in managing inbound and interdepartmental items due to outdated processes that limit tracking capabilities. Handwritten logs and manual spreadsheets are time-consuming and prone to human error, leading to inefficiencies such as misrouted or lost items and delays in critical document delivery. The absence of reliable and accurate tracking systems, especially for non-barcoded mail, creates security and compliance risks, particularly for sensitive materials like legal notices, financial documents, and classified information. Staffing shortages and hybrid work arrangements exacerbate these issues, making it difficult to maintain operational efficiency and ultimately impacting the ability to deliver essential government services effectively.

  • Sensitive item contents and documents make for greater security and compliance risks
  • Time-consuming, manual processes strain already limited resources
  • Limited chain of custody and lack of tracking for non-barcoded mail leads to lost or untraceable items
  • No efficient way to inform remote workers about inbound items
  • Secure and authenticated pickup and delivery is required

A modern solution for your organization

Received Digital takes your inbound item operations to the next level. Hover over the icons below to learn how!

Received Digital camera capture on tablet
Intuitive workflow A modern interface walks you through an intuitive process for receiving mail and packages. No more complex, paper-and-pencil processes for mailroom staff to manage.
Image capture Replace barcode scanning or manual logging with simple image capture for a more valuable method of tracking.
Received Digital recipient inbox with mail on phone
Image preview Recipients can preview a real image of their item, empowering them to take action easier and respond to critical communications quicker.
Action requests Give recipients the ability to request how they’d like their item handled. Unwanted mail can be recycled, packages can be scheduled for pickup or delivery, and more, all with the click of a button.
Received Digital item history on laptop
Web-based A web-based application makes for ultimate accessibility without sacrificing security.
Event history Never lose track of a mail piece or package again with a full event history of every item received. You’ll know where every item is at in its journey from receipt to recipient.

Key features

Image-based capture

Capturing an actual image of the envelope or package replaces outdated barcode scanning and gives recipients a real preview of their item.

Automatic notifications

Make the notification process easy and efficient for staff while also making important communications available to recipients immediately.

Proof of pickup and delivery

Record proof of pickup or delivery by capturing the recipient's signature, scanning their unique QR code, or capturing an image upon delivery.

Full event history

Bolster security and eliminate the risk of lost, stolen, or damaged mail and packages by tracking every item from receipt to recipient.

Strategic insights

Leverage data-driven insights from Received Digital’s dashboard of KPIs to track inbound trends and optimize operations.

Configurable to your mailroom

Choose from a number of workflows for different methods of storing and managing inbound items to match your specific environment.

See More Features

Get started now!

Request a demo from one of our experts to get started

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